SHIPPING & RETURNS POLICY
OUR SHIPPING GUARANTEE
If you have indicated that your order is a gift for someone, we will endeavour to get it sent to you ASAP and we process them in our systems within 12 hours of receiving the orders from you!
However we have found that some delivery times can be slightly longer than expected! If your package is arriving late, please be patient! It will be worth the wait.
OUR RETURNS GUARANTEE FOR CERTAIN PRODUCTS
Black Bear fulfilment - 8 Paraweena Dr, Truganina VIC 3029, Australia
Or give us a call on
Contact Number:+61 2 8806 1235
Contact Email: firstname.lastname@example.org
Refunds will be processed once we receive the products back. This policy applies once per product.
Alternatively, we can offer you an immediate 30% refund should you wish to keep the product and share it with friends or family.
For all products sold without a money-back guarantee, returns and refunds are only permitted if the product arrives to you in a damaged condition (e.g., a broken bottle) or the product is not the product that you ordered over the Website. Simply contact us using the information above and we will determine whether you qualify for a return and refund.